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Program Crashes when importing image with < 4 colours

#17648Jennifer Arner @ 09/26/17 12:49 PM
Any time I try to import an image and ask for 5 colours or more, the software crashes. Please help.

Reply(s)

Re: Program Crashes when importing image with < 4 colours
#18045Diana G @ 03/01/19 4:45 AM
This is happening to me as well. I have quite a bit of projects I need to work on but I can't. I have sent a e-mail to the company but no word back as of yet. If you happen to hear back could you let me know how to resolve this issue? Thank you!
Re: Program Crashes when importing image with < 4 colours
#18497Colin @ 08/28/20 10:01 AM
I too have run into this problem. It is happening only with a file I've created in Photoshop, however. Other .jpg or .png I have downloaded are no problem for it. Please let me know if there is a solution.

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