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Preview/Print bug

#17479Charly @ 05/23/17 04:08 AM

I've been using KG-Chart for a couple of months now and it's great.
However, i tried to print one of my chart today and everytime i click on the "Preview/Print" button, the software just stops working and quits.
I'm using windows 10 and the 1.24.04 version of KG-Chart.

Could someone help me ?
(sorry for my english)


Re: Preview/Print bug
#17524Charly @ 06/26/17 2:58 AM
I'm still having the issue.
It's been a month and I really need to create pdf.

Is there anything i could do ?
Re: Preview/Print bug
#17784Amanda @ 03/11/18 8:45 AM
I'm having the same problem. Has anyone come up with a solution?
Re: Preview/Print bug
#18023lucie @ 01/17/19 11:31 AM
i'm having the same issue. Is there someone who could help ?
Re: Preview/Print bug
#18469Suarez @ 08/14/20 12:49 AM
Same problem printing here. I recently paid for being a registered user and now cannot print the sheets.

Windows 10
KG-chart Pro for Cross Stitch
Version 1.28

If there is no way to repair this feature I would like to reclaim my money back.
Re: Preview/Print bug
#18472Suarez @ 08/16/20 11:45 AM
After writing directly to the support mail address given in this website under "contact us", I quickly got a response. It seems that if the printer set as default-printer in your computer is not reachable, the KG-chart software crashes.

Setting the Adobe PDF printer as default before trying to print/preview in KG-chart solved the problem.

Using this printer I can generate PDFs in KG-chart, which I can print with any physical printer that I want.

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